Request a Call from our Workforce Experts


Featured image for post: 13 Interpersonal Skills for Leaders and Managers to Master

13 Interpersonal Skills for Leaders and Managers to Master

Updated for 2023


Interpersonal Skills for Leaders in a Modern Workforce

Professionalism is essential for individuals to successfully develop in the workplace and for your organization to effectively grow, as professional skills are linked to career progress and career setbacks for employees.1 Consider this – 48 percent of hiring managers feel that most new employees do not exhibit professionalism in their first year on the job, and 36 percent, feel that the problem is growing. The facts are clear. Workers entering the workforce can succeed and stand out from the crowd by acquiring key professional skills in the workplace.


Interpersonal Skills for Managers to Excel

The overarching challenge is that many new workers graduate from colleges or trade schools with necessary technical skills, but lack training in professionalism. The result is that many young professionals enter the workforce without clear expectations of what it takes to succeed in the workplace which hinders their employer’s growth.


Defined by interpersonal skills, appearance, communication skills, time management, confidence, work ethic and more, professionalism skills can be acquired with effective training and commitment from the employer and employee.


The Best Interpersonal Skills for Leaders and Managers to Learn:

  • Time Management: Know how to plan and control your time.
  • Positive Attitude: Consistently present a positive attitude, willingness and eagerness to learn.
  • Courage: Ask questions and challenge in an appropriate way.
  • Communication Skills: Display key written and verbal communication skills as well as presentation skills.
  • Conflict Management: Effectively manage conflict in the workplace.
  • Handshake: Know the value of a strong handshake.
  • Confidence: Display confidence in yourself, your knowledge and your abilities.
  • Meeting Etiquette: Exhibit the dos and don’ts of meetings.
  • Culture “Unwritten Rules”: Understand the “unwritten rules” of how things are done in the organization.
  • Personal Image: Display a professional image including speech, appearance and behavior.
  • Managing Expectations: Clarify expectations and get essential information to do the job.
  • Ethical Behavior: Demonstrate strong personal values and ethics at work.
  • Accountability: Be accountable in the workplace.


New workers need help developing professional and leadership skills. Do not wait until it’s stifled the growth of organization. Get training to develop professionalism in today – the facts clearly show that the problem isn’t getting better on its own.


Reach Out for Help Developing Interpersonal Skills for Leadership or Management Teams at Your Company

Our team here at Work Institute can help elevate your organization’s leadership capabilities and strengthen your management teams through our proven expertise. If your company is in need of help building the skills needed for your leadership teams to success, our specialized solutions will empower your leaders to drive success, improve employee engagement, and foster a culture of growth. Don’t wait to transform your workforce – call us today or visit our contact page for more information.



  1. (Polk-Lepson Research Group) Center for Professionalism at York College of Pennsylvania.