News

William Mahan

Valentine’s Day is here and just like any other year; it is time to check in with my significant other for our year-in-review survey. Every…

William Mahan

Under normal marketplace conditions, it’s important for organizations to conduct exit interviews with former employees as a step to reduce turnover, increase retention and protect…

Tom Mahan

Twenty years ago, I was invited to deliver the keynote address at a recruitment and retention conference in Las Vegas. I spoke with the event…

William Mahan

The job market in today's economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50…

William Mahan

The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How…

William Mahan

Organizations continue to struggle with finding, attracting and retaining employees. And after they have done that, they struggle with creating the workplace conditions necessary to…

William Mahan

It’s a fact, to learn the real reasons employees leave, and make decisions on the truth as employees perceive it, organizations must ask employees why…

William Mahan

The necessity for employers to utilize the highest quality of Exit Interviews that produce actionable insights has never been greater. As the job market consistently…

William Mahan

It is that time of year again when we get to have a day or two off work to spend time with loved ones and…

William Mahan

One of the important factors in obtaining actionable exit interview data is the timing of the data collection itself. We hear all of the time…