The Service-Profit Chain Theory
Updated: February 29, 2024 What is the Service Profit Chain Model? The Service-Profit Chain is a theory and business model evolved...
Engagement
Topics:
EmployER Engagement, Engagement, Retention, Stay Interviews, Voice of the Employee
The Importance & Definition of the Voice of the Employee
Updated: February 29, 2024 Voice of the employee has become increasingly important to leaders of organizations, leading the...
EmployER Engagement, Engagement, Retention, Stay Interviews, Voice of the Employee
The Power of Asking Why: Employee Feedback Questions for Actionable Insights
An often ignored three letter word that’s answers are extremely powerful to the learning process. Some of us remember that stage...
Engagement, Exit Interviews, Retention
Employee Retention: The Actual Cost of Losing an Employee
What is Employee Retention? What gets measured gets managed. With the estimated costs of employee turnover ranging from 33%...
Engagement, Pulse Interviews, Retention, Voice of the Employee
Top 5 Insights from Pulse Interviews & Employee Feedback Strategies
Pulse Interviews are a regular employee feedback practice for organizations committed to fully understanding the challenges employees...
Engagement, High Turnover, Key Talent Turnover, Retention
Are HR Priorities Misplaced? Insights & Analysis
I recently read an article comparing the priorities of the CEO to those of the CHRO. It was an interesting read and for the most...
Anxiety & Depression in the Workplace
While reviewing employee responses to prepare our 2021 Retention Report (reflective of 2020 Employee insights on Turnover, Reasons,...
EmployER Engagement, Engagement, Leadership Development
Employer or Employee-In-Control Marketplace
The job market economics are clear. Regardless of the COVID distraction of the last several months, the escalating competition...
EmployER Engagement, Engagement, Retention
Understand and Act on Employee Perceptions to Execute Growth and Productivity
Understand and Act on Employee Perceptions to Execute Growth and Productivity As an organizational-behavior-management professional,...
EmployER Engagement, Engagement, Leadership Development, Retention
How to Improve Employee Engagement in the Workplace: Post-Pandemic
The pandemic has offered the opportunity to rethink many things – how we conduct our business, how we connect with others, how...
Engagement, Exit Interviews, High Turnover, Leadership Development, Onboarding Study, Retention, Voice of the Employee
Why Employees Quit During COVID-19
We recently hosted a webinar titled “Voice of the Employee Trends During the Pandemic." The below quotes are based on Work...
Engagement, High Turnover, Retention, Voice of the Employee
Importance of Employee Feedback During the Pandemic
Many leaders today are lagging in creating an environment where every employee does their best work. Employees are left in the...
Compliance, Engagement, Retention
Diversity and Inclusion Simplified: Key Steps for Businesses
Updated: June 11, 2024 I know many of you will disagree with the title. You're thinking, there's nothing easy about diversity...
Engagement, Retention, Voice of the Employee
Strengthen Workforce Community & Prevent Employee Unrest During a Crisis
Updated: February 29, 2024 When someone misunderstands the actions of another it can create conflict and those misunderstandings...
Engagement, Retention, Voice of the Employee
Valentine’s Day: The Importance of Relationship Feedback
Valentine’s Day is here and just like any other year; it is time to check in with my significant other for our year-in-review...
EmployER Engagement, Engagement, Retention
Engagement Studies Should Help Reduce Turnover and Increase Retention. Have Yours?
Twenty years ago, I was invited to deliver the keynote address at a recruitment and retention conference in Las Vegas. I spoke...
EmployER Engagement, Engagement, Retention, Uncategorized, Voice of the Employee
The Power of Employees in Today’s Job Market
The job market in today's economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed...
EmployER Engagement, Engagement, Retention, Voice of the Employee
Employee Voice: Career Conversations Around The Turkey
Updated: August 23, 2023 It is that time of year again when we get to have a day or two off work to spend time with...
5 Objectives of EmployER Engagement Initiatives
5 Objectives of EmployER Engagement Initiatives Human resources (HR) professionals and company leaders are increasingly tasked...