Engagement

William Mahan

Valentine’s Day is here and just like any other year; it is time to check in with my significant other for our year-in-review survey. Every…

Tom Mahan

Twenty years ago, I was invited to deliver the keynote address at a recruitment and retention conference in Las Vegas. I spoke with the event…

William Mahan

The job market in today's economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50…

William Mahan

The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How…

William Mahan

What gets measured gets managed. With the estimated costs of employee turnover ranging from 33% up to 200% of the departing employee’s salary, it is imperative…

William Mahan

Voice of the employee has become increasingly important to leaders of organizations, leading the Society for Industrial and Organizational Psychology to list capturing the employee…

William Mahan

Human resources (HR) professionals and company leaders are increasingly tasked with assessing and improving employee engagement within the workforce – but where do you begin?…