EmployER Engagement

William Mahan

The job market in today's economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50…

William Mahan

The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How…

William Mahan

What gets measured gets managed. With the estimated costs of employee turnover ranging from 33% up to 200% of the departing employee’s salary, it is imperative…

William Mahan

Voice of the employee has become increasingly important to leaders of organizations, leading the Society for Industrial and Organizational Psychology to list capturing the employee…

William Mahan

Human resources (HR) professionals and company leaders are increasingly tasked with assessing and improving employee engagement within the workforce – but where do you begin?…