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Whether your target is employees, customers, or students, The Work Institute offers customized solutions to get to the root of how people respond to your organization. With our emphasis on verbatim comments and live behavioral interviews, we get the best information—so we can give you the best information.
Understanding your employees’ preferences, expectations, and intents is essential to eliminating the high cost of turnover, the expensive process of recruiting new hires, and the major issues that lead to dissatisfaction in the workplace.
Most survey companies focus on conducting annual or biannual engagement or satisfaction surveys. The reality is that employees’ views change during the employment life-cycle. Their response after 30 days may be quite different than after two years. It is important to collect valuable intelligence from employees at varying times throughout the employment experience.
At The Work Institute we believe that organizations must place emphasis on continuously improving workplace conditions. We can review current management practices to help define what companies must do to re-create and brand themselves as preferred employers.
Customers have endless options when it comes to commerce and services. So how can you make sure they come to you? How can you keep them, and how can you “recapture” customers who have decided to go somewhere else?
To answer these questions, you need to know what the customers really think, observe, and intend to do in the future. Our unique blend of quantitative and qualitative reporting, including verbatim comments from respondents, can help you retain customers, eliminate the cost of turnover and move your company forward.
Nobody understands students better than students. Our interview method helps us learn what drives student behavior, so you can develop, prioritize, and measure effective student retention initiatives. Responsible research, analysis, and reporting helps administrators focus on necessary improvements to make universities better.
Collecting information from current and former students, so respondents provide information in their own words, is critical.
With evidence-based decision making, you can keep students where you want them to be... in your school.
Contact us to let us know what we can do for you.