In 2013, Parkview partnered with Work Institute to implement a robust exit interview program as one of its key strategies to reduce first-year turnover. Work Institute’s evidence-based exit interview methodology produced accurate, detailed, and actionable data to inform strategies to reduce turnover.
Parkview conducted exit interviews with former employees using an outbound telephonic method that achieved a 65% response rate. Work Institute’s trained interviewers used a behavioral interview process to ask open-ended questions and probe for specific details following each answer.
Work Institute interviewers captured detailed verbatim responses to each question, coded each verbatim response using a numeric system, and then stored each response in Work Institute’s proprietary reporting portal. This allowed Parkview management to review data on demand, analyze data quantitatively at scale and obtain critical details by drilling down to qualitative responses.
The reliability of the data and detailed responses gathered through Work Institute’s telephonic interviews empowered Parkview managers with the real reasons employees left. These suggestions provided a detailed roadmap for improvements at the regional, unit, and department levels.
- Interviews revealed that pay was not the number one reason employees left.
- Leaders learned that expectations for the job were the top drivers of turnover.
- Management learned their onboarding processes could be improved.
- Data analysis uncovered regions and business units that needed additional assistance.
- Leaders were able to focus efforts on accurate and specific areas that achieved results.