What gets measured gets managed. With the estimated costs of employee turnover ranging from 33% up to 200% of the departing employee’s salary, it is imperative for organizations to understand exactly what goes into the overall cost of employee turnover. There are multiple layers in beginning to calculate the exact costs of turnover which is… Continue reading Breaking Down the Direct Costs of Employee Turnover
Tag: employee retention
Voluntary Turnover Returns as COVID Recedes
The latest voluntary quit (turnover) rate shows nearly twice the amount of employees quit their jobs in July 2020 than those who quit in April 2020. Even during a global pandemic, a historic recession (hopefully on a short one), high unemployment, and general fear and restlessness, U.S. workers still control the job market. Yes, that… Continue reading Voluntary Turnover Returns as COVID Recedes
Defining Employee Stay Interviews
Employees stay at organizations for different reasons than they leave, and nearly every organization is unique in the reasons employees stay.1 Therefore, Stay Interviews are common tools used in building effective employee retention strategies1. We have defined and detailed the many elements of conducting effective Stay Interviews in the Essential Guide to Conducting Stay Interviews,… Continue reading Defining Employee Stay Interviews
It is Time to Rebuild HR, Not Defund It
There is considerable talk these days that HR does not deliver the value of its capability. Additional arguments include moving HR functions into Legal, Finance, and both internal and external Marketing/Communications. Should HR functions be reassigned or defunded? Can HR deliver the value it is designed to provide? The real question is whether HR has… Continue reading It is Time to Rebuild HR, Not Defund It
Why People Quit During the Pandemic
We recently hosted a webinar titled “Voice of the Employee Trends During the Pandemic.” The below quotes are based on Work Institute interviews with employees who quit their jobs based on how their organization managed the coronavirus pandemic. Employees continuously demonstrate three primary categories of reasons why people intend to quit or quit during this… Continue reading Why People Quit During the Pandemic
Valentine’s Day and Relationship Feedback
Valentine’s Day is here and just like any other year; it is time to check in with my significant other for our year-in-review survey. Every year on Valentine’s Day we set aside time to provide feedback to each other on our relationship. It’s a tradition we practice once a year to tell each other what’s… Continue reading Valentine’s Day and Relationship Feedback
Engagement Studies Should Help Reduce Turnover and Increase Retention. Have Yours?
Twenty years ago, I was invited to deliver the keynote address at a recruitment and retention conference in Las Vegas. I spoke with the event organizers to fully understand their objectives and then crafted the deliverables for my presentation entitled “The Differing Preferences, Expectations, and Intents of an Emerging Workforce.” As it came time for… Continue reading Engagement Studies Should Help Reduce Turnover and Increase Retention. Have Yours?
Employees Hold Power in Today’s Job Market
The job market in today’s economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50 year low unemployment rate of 3.5% and a whopping 7.3 million job openings. This means the majority of open jobs will be filled by employees who are currently working. … Continue reading Employees Hold Power in Today’s Job Market
The Importance of the Service-Profit Chain Theory
The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they prove the direct link between superior service experiences and customer loyalty to financial performance (profit and growth). By… Continue reading The Importance of the Service-Profit Chain Theory
Attracting & Retaining Employees Requires Rethinking Your Approach
Organizations continue to struggle with finding, attracting and retaining employees. And after they have done that, they struggle with creating the workplace conditions necessary to drive employee productivity. To manage responsibly, companies increase budgets and resources (money and people) on engagement initiatives that simply do not work. Billions of dollars are spent on employee attraction,… Continue reading Attracting & Retaining Employees Requires Rethinking Your Approach