Exit Interview Questions and Template for a Successful Interview

Exit Interview Questions and Template for a Successful Interview Including an exit interview process is beneficial for all companies to improve employee retention and day-to-day operations in the future. Find out how to effectively conduct an exit interview to get the feedback you need. Learn why using a third-party exit interview template is the best… Continue reading Exit Interview Questions and Template for a Successful Interview

Defining Employee Stay Interviews

Employees stay at organizations for different reasons than they leave, and nearly every organization is unique in the reasons employees stay.1 Therefore, Stay Interviews are common tools used in building effective employee retention strategies1. We have defined and detailed the many elements of conducting effective Stay Interviews in the Essential Guide to Conducting Stay Interviews,… Continue reading Defining Employee Stay Interviews

Employer or Employee-In-Control Marketplace

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The job market economics are clear. Regardless of the COVID distraction of the last several months, the escalating competition for workers and a shrinking talent pool will (again) likely come together, intensifying an employee-in-control marketplace. The need for trained and talented workers is likely to grow faster than their availability, again. A decrease in unemployment,… Continue reading Employer or Employee-In-Control Marketplace

Dependence on Ill-Defined Engagement Is a Mistake

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Organizations will continue to struggle with finding and keeping people and creating the workplace conditions necessary to drive productivity despite the recent COVID slow-down. Organizations spend billions of dollars on employee attraction, retention, and development in an effort to manage, yet employees remain disengaged with their roles and disenfranchised from their companies. Organizations are spending… Continue reading Dependence on Ill-Defined Engagement Is a Mistake

Understand and Act on Employee Perceptions to Execute Growth and Productivity

Business development concept and teamwork in new start-up company in South East Asia with ethnically and age diverse business people

As an organizational-behavior-management professional, it is relatively common for business leaders to tell me of their employee engagement strategies. I hear about casual dress days, wine parties, cappuccino machines, new compensation plans, flexible schedules, increasing work-from-home days, wellness and gaming apps, training, stock purchase plans, and bring-your-dog-to-work days. I hear about golf putting contests in… Continue reading Understand and Act on Employee Perceptions to Execute Growth and Productivity

Engagement Studies Should Help Reduce Turnover and Increase Retention. Have Yours?

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Twenty years ago, I was invited to deliver the keynote address at a recruitment and retention conference in Las Vegas. I spoke with the event organizers to fully understand their objectives and then crafted the deliverables for my presentation entitled “The Differing Preferences, Expectations, and Intents of an Emerging Workforce.” As it came time for… Continue reading Engagement Studies Should Help Reduce Turnover and Increase Retention. Have Yours?

Employees Hold Power in Today’s Job Market

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The job market in today’s economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50 year low unemployment rate of 3.5% and a whopping 7.3 million job openings. This means the majority of open jobs will be filled by employees who are currently working. Everything… Continue reading Employees Hold Power in Today’s Job Market

The Importance of the Service-Profit Chain Theory

The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they prove the direct link between superior service experiences and customer loyalty to financial performance (profit and growth). By… Continue reading The Importance of the Service-Profit Chain Theory

Attracting & Retaining Employees Requires Rethinking Your Approach

Rearview shot of a young businesswoman scratching her head while writing down ideas on a glass wall in her office

Organizations continue to struggle with finding, attracting and retaining employees. And after they have done that, they struggle with creating the workplace conditions necessary to drive employee productivity. To manage responsibly, companies increase budgets and resources (money and people) on engagement initiatives that simply do not work. Billions of dollars are spent on employee attraction,… Continue reading Attracting & Retaining Employees Requires Rethinking Your Approach

Thanksgiving and the Voice of the Employee

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It is that time of year again when we get to have a day or two off work to spend time with loved ones and share a Thanksgiving meal. If your meal is like most others in America, the conversation around the turkey will turn to your job and how you feel about your role… Continue reading Thanksgiving and the Voice of the Employee