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Quality Exit Interviews Have Never Been More Important

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As the job market consistently breaks records by adding hundreds of thousands of jobs each month, the unemployment rate continually drops, and the employee quit rate skyrockets, organizations are feeling the vital importance of retaining their current employees. The competition for employees is fierce and at levels the US economy has not seen before.

Because of this, the necessity for employers to utilize the highest quality of Exit Interviews has never been greater.

High quality Exit Interviews provide the feedback organizations can use to create the conditions that prevent current employees from leaving in the future. When an organization knows the exact reasons employees leave the company, they can make changes that would prevent employees from leaving for the same reasons in the future.

So what exactly are high quality Exit Interviews? It’s simple really. High quality Exit Interviews are those that allow the former employee to be candid enough and comprehensive enough to give the exact reasons for leaving and provide key insights into the relevant workplace conditions.

Exact reasons for leaving are not ratings or survey responses. Exact reasons are answers to the question “why did you leave?” Many Exit Interviews require the former employee to pick a reason for leaving from a list. Those reasons often include compensation, manager, schedule, etc. These responses provide a broad reason for leaving or limit the employee to these general reasons, but they do not provide specific actionable intelligence the organization can use moving forward to prevent another employee from exiting.

High quality Exit Interviews probe further than getting a simple reason like compensation. High quality Exit Interviews ask the former employee to go into further detail. Surveys with drop-down boxes do not allow the former employee to  provide a specific reason for leaving like a high-quality Exit Interview does.

Here at Work Institute, we often interview the employee who claims they left their organization because of a compensation issue, but when we press harder and ask them specifically what kind of compensation would have kept them retained, they mention they aren’t paid enough to deal with their manager, or a coworker, or certain process required of them. When this happens, it shows that compensation was not the root cause for their voluntary termination.

There are other aspects to high quality Exit Interviews that are needed to garner truthful responses. Research proves that up to 63% of employees change their reason for leaving when the Exit Interview is conducted by an external party instead of an internal resource. This is often because the employee does not want to hurt anyone’s feelings or burn any bridges.

The timing of the interview is also critical in collecting quality information. Studies have shown the reasons given for leaving change significantly if Exit Interviews are conducted at least two weeks after the employee has left. Often when an employee is in their notice period they may be overly cautious with their feedback for fear it may impact them getting their last paycheck or being able to get a reference from the organization.

When organizations utilize high quality Exit Interviews they generate truthful and detailed responses from former employees providing the needed information to make actionable changes that prevent future employee turnover.

This current job market is already competitive enough as it is. Now is not the time to set your organization back by conducting low quality Exit Interviews that do not provide the data necessary to keep employees from leaving in the future.

Categories: Exit Interviews, Leadership, Retention | Tags: | View Count: (892) | Return

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