EmployER Engagement

William Mahan

The job market in today's economy continues to prove the power employees hold. The Bureau of Labor Statistics reports 2019 closed out with a 50…

William Mahan

The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How…

William Mahan

Organizations continue to struggle with finding, attracting and retaining employees. And after they have done that, they struggle with creating the workplace conditions necessary to…

William Mahan

It’s a fact, to learn the real reasons employees leave, and make decisions on the truth as employees perceive it, organizations must ask employees why…

William Mahan

The necessity for employers to utilize the highest quality of Exit Interviews that produce actionable insights has never been greater. As the job market consistently…

William Mahan

It is that time of year again when we get to have a day or two off work to spend time with loved ones and…

William Mahan

As the US job market continues to stay fully employed, organizations find it much more difficult to retain their employees because there are plenty of…

William Mahan

From the time we’re old enough to talk we’re taught, in one way or another, how important first impressions are…how once that first impression is…

William Mahan

We recently wrote about the multiple layers of costs associated with employee turnover. From the basic direct costs of separation, replacement, and training costs to the…

William Mahan

What gets measured gets managed. With the estimated costs of employee turnover ranging from 33% up to 200% of the departing employee’s salary, it is imperative…