Updated: February 29, 2024 What is the Service Profit Chain Model? The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they prove the direct link between superior service… Continue reading Importance of the Service Profit Chain Model
Category: Retention
The Importance & Definition of the Voice of the Employee
Updated: February 29, 2024 Voice of the employee has become increasingly important to leaders of organizations, leading the Society for Industrial and Organizational Psychology to list capturing the employee voice as the number seven workplace trend. As the emphasis escalates, many human resources leaders may be asking what is the definition of voice of employee and… Continue reading The Importance & Definition of the Voice of the Employee
The Power of Asking Why: Employee Feedback Questions for Actionable Insights
An often ignored three letter word that’s answers are extremely powerful to the learning process. Some of us remember that stage in life when our kids walked around asking “Why?” to everything we said. That may have been in the toddler years, some may have had the pleasure of experiencing that in the terrible teen… Continue reading The Power of Asking Why: Employee Feedback Questions for Actionable Insights
The Harm of Workplace Labeling: How Generational Stereotypes Hold Us Back
In today’s diverse and dynamic workforce, it’s no secret that employees come from a wide range of age groups. From Baby Boomers to Generation Z, each generation brings its own unique perspective, skills, and experiences to the table. However, we often find ourselves succumbing to the harmful practice of labeling employees based on their generation… Continue reading The Harm of Workplace Labeling: How Generational Stereotypes Hold Us Back
Stay Interview Questions, Best Practices, & How to Conduct Them
Updated December 22, 2023 Topics Covered in This Comprehensive Guide on Stay Interviews What is a Stay Interview? How to Conduct a Stay Interview Stay Interview Best Practices Top Stay Interview Questions The Truth About Stay Interviews Get Professional Help for Stay Interviews Retaining talented employees is crucial for any employer. Our Retention… Continue reading Stay Interview Questions, Best Practices, & How to Conduct Them
What Are The Most Common Causes Of High Employee Turnover?
High employee turnover can be a costly and disruptive issue for any organization. Managers and HR departments seeking to improve employee retention and engagement are likely to wonder: what are the most common causes of high employee turnover? Understanding the causes of employee turnover is critical for employers looking to retain top talent and build… Continue reading What Are The Most Common Causes Of High Employee Turnover?
Hiring Lessons from the NFL Draft
The following is a guest post by Whitney Martin from ProActive Consulting and Danny Nelms from Work Institute. For those who are fans of the NFL, the last few weeks (some would say months) of “buzz” have been filled with trade rumors, mock drafts, and non-stop discussion of which team is going to pick… Continue reading Hiring Lessons from the NFL Draft
Employee Retention Strategies Your Company Should Try
Employee retention is a top priority for any organization, regardless of its size, type, or short- and long-term goals. And with a modern workforce that expects more from their employers, organizations are discovering that they need to work harder than ever to retain top talent. “The Great Resignation” served as a major wake-up call… Continue reading Employee Retention Strategies Your Company Should Try
How to Generate Actionable Feedback from Employees
To generate actionable employee feedback, organizations must be able to understand the actual reasons for employee departure. Organizations must realize there is strategic information that should be secured from the talent who left the organization. The organization needs to get the truth from former employees about the company, their job, their supervisor, and their team.… Continue reading How to Generate Actionable Feedback from Employees
Why Do People Quit Their Jobs?
Employee attrition: it’s easily one of the most pressing – and complex – issues facing organizations today. As countless news stories proclaim that our society is in the midst of “The Great Resignation,” many employers are investing more time and effort than ever into improving retention. But before your organization can implement a strategy… Continue reading Why Do People Quit Their Jobs?