As the Director of Client Services at the Work Institute for over 6 years, Laura Hershenow brings over 9 years of client management and relationship building experience to her role. She is responsible for the management of a book of Work Institute clients along with employee research project development and implementation, strategic data analysis and customized report generation tailored to client-specific needs, presentation of research findings to client core teams and executive leadership, education and training on research reporting platforms for all client users, consultation on driving action and leveraging other client-specific employee research to drive change at the organization, and all other ongoing client support. Laura’s previous private equity experience lends to her focus on the return on investment for the client and visible and tangible cost reduction for the business due to the remediation of organizational concerns. She is passionate about driving organizational awareness and facilitating in improving efficiencies, processes, and practices that allow companies cost savings. Laura is highly invested in her client partnerships and tremendously relationship driven and focused. As a graduate of Vanderbilt University and a current student enrolled at Gordon-Conwell Theological Seminary, Laura resides in Charlotte, NC.