The work institute methodology provides structure to your continuous improvement initiatives

5 STEP PROCESS TO ACHIEVE BUSINESS RESULTS

INITIATE

Designing a research program around your strategies is the first milestone of our approach. We partner with you to understand your objectives and your desired business intelligence results to design a research program that is right for you.

Key milestones

• Obtain executive sponsorship
• Form project team for implementation
• Establish key metrics and goals
• Design research program
• Develop research questionnaire to support your strategy
• Create and implement an ongoing communication plan
• Address reporting solutions to support the monitoring of key metrics and goals

INVESTIGATE

A responsible research program will provide you with managable and timely data that will answer your business questions. With the right information you can take appropriate, targeted action. 

Key milestones

• Implement research program
• Analyze inital findings
• Report key findings to team and executive leadership  

INVENT

Understanding the strengths, opportunities for improvement, and weaknesses identified by your employees and customers helps to direct managers toward improvement. Communicating to your workforce and customers that the company's intention is to make improvements based on thier feedback is very effective in improveing loyalty, retention and reputation. Improvement initiatives can be specified by location, region, and demographic parameters.

Key milestones

• Establish local teams for action planning as appropriate
• Develop action plans for improvement based on research findings
• Communicate research results to all stakeholders
• Conduct an in-depth analysis of qualitative and quantitative data

IMPLEMENT

Acting on your data is the most critical step to achieving continuous improvement. After all, there is no value in collecing data if you do not act on it.

Key milestones

• Implement improvement plans - pilot solutions as appropriate
• Measure impact of improvements

IMPROVE

When you reach your goals, it is time to celebrate! Reaching milestones is a critical part of your improvement initiative. Employees value being part of organizations that “WIN” and customers are loyal to companies that are constantly improving service levels and quality.

Key milestones

• Verify improvements are sustainable
• Communicate improvements and success to the entire organization
• Continue to take the pulse of your employees and customers to monitor the environment and reveal emerging trends
• Monitor goals regularly and develop action plans as additional areas for improvement are uncovered