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Archive by author: Danny NelmsReturn

United Airlines Almost Got One Thing Right

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United Airlines has taken a big hit in the media the last few weeks based on an incident that was likely isolated, but significant. The public cried foul across millions of social media impressions, United Airlines was forced into crisis mode and the airline has yet to fully recover. Amidst the chaos, United Airlines’ embattled CEO said something that most companies should pay attention to and emulate.
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Categories: Engagement, Leadership, Retention | Tags: | Comments: (0) | View Count: (148)

First Year Turnover: Big Time Opportunity

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If your first-year turnover rate is significantly higher than your overall turnover rate (5-10%) then you need to evaluate this issue now and develop a strategy to solve the problem.
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Categories: Exit Interviews, Retention | Tags: Exit Interviews , Employee Retention , First-Year Turnover | Comments: (0) | View Count: (580)
The simple truth is the unwanted turnover of key talent has the potential to kill companies both financially and from a talent management perspective.
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Categories: Leadership, Retention | Tags: | Comments: (0) | View Count: (441)

What HR Departments Keep Missing

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The Service-Profit Chain is a theory and business model evolved by a group of researchers from Harvard University. In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they prove there is a direct link between superior service experiences, customer loyalty, and financial performance
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Categories: Engagement, Leadership | Tags: | Comments: (0) | View Count: (1112)
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