Sense of Entitlement and Corporate Irresponsibility
This past weekend, I had the experience of attending a reception at a private Atlanta Country Club. As is typical, two sets of guests were at the reception, bride’s family and friends who are club members and grooms family and friends who traveled in from out of town. I was a member of the group that traveled in. The wedding families went all out to honor their children and entertain their guests. The entire weekend was splendid – most of it anyway.
Shortly after the church service, guests arrived at the reception hall; situated themselves in chosen proximity to the band and proceeded to the bar. Service was good, the bartender was alert and service oriented, he was masterful at listening to orders and delivering drinks quickly. He was a magician!
The line however did not move.
You see, the two men in front of me were Club Members, and it was important for them to let everyone know. One of these “gentlemen” actually took it upon himself to take and fulfill the orders of people standing in the rear of the line and the orders for members walking by.
Personally, I believe his behavior to be rude and boorish. He did not well represent the Club or the bride’s family. Nor did he demonstrate gentlemanly behavior. I actually told him so. He didn’t get it, so I now add stupid to my descriptors of him as rude and boorish.
As a behavior scientist, I believe human behavior is quite simple. This man’s behavior is really quite predictable – he is in a crowd, he has serious ego and identity gaps, he questions his own belongingness and sense of community, he thinks he has a chance to be a big shot – so why no, isn’t he entitled? (I bet he drives in the left lane.)
His behavior is actually not much different from the behaviors we are seeing in some of today’s workplaces. Headline making executives are overvaluing their contributions and rationalizing their rewards. Whosever rules they followed, whatever the game – they lost. Wake up executives, quit rationalizing. Fact is, you failed. You don’t get the trophy if you don’t win the game.
Your behavior rude and boorish. You did not well represent your organization. Nor are you demonstrating corporately responsible behavior. Your rationalizations support your ego disorders, your identity disorders and your excesses in sense of entitlement. (I also think taking the bonus for failing and flying the corporate jet is just plain stupid.)
I bet the AIG guys drive in the left lane.
- tommahan's blog
- Login or register to post comments


Comments
Information is power
<!--[if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <![endif]--><!--[if gte mso 9]> <![endif]-->
<!--[if gte mso 10]><! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} -->
<!--[endif]-->
Last week I was asked to meet with a board of directors of a public entity. They were taken by surprised by the former human resources manager comments about the director of the park system. The former HR person included 35 employee statements some former and some current that put the park director in not such a good light.
The board members were puzzled on what to do and as to why they were taken by surprise, after all the administrative person does an "exit interview" as the former employee is leaving the park system. The guy was a drive on the right side of the road, my way or the highway, it's all about me boss according to the former HR person. The truth however was not even close to what the former HR person stated. My research proved that he was a leader that would have gotten out of the line to let others step up and get their meal. The challenge we have in the business world is getting to the truth about our leaders – where do they stand, at the front of the line showing off how important they are or leading by example.
Another thought
It would be nice to find out what AIG (and companies like it) employees think about THEIR executive's recent behaviors and attitudes. Would Board Members and Shareholders like to know/review this kind of annual feedback/intelligence?
Moreover, within company's Annual/Bi-Annual Surveys are thoughts and opinions about executive policies, behaviors and leadership style/impact explored? How would Board Members, shareholders (and perhaps various Regulatory Agencies) react to this kind of annual feedback/intelligence?