As the Manager of Client Services for the Work Institute, Kelsey has more than 15 years working in every field of human resources, as well as HR service delivery for large organizations, building and leading operations, process improvement, and human resources initiatives from strategy and design through implementation, execution, and evaluation of outcomes. She specializes in using research and evidence to build powerful talent retention strategies. Her experience spans across many industries including healthcare, biopharmaceutical, AV control systems, nonprofit, and telecommunications. Prior to joining the Work Institute, she was the HR leader for El Buen Samaritano, the largest nonprofit provider of integrated and comprehensive health and human services for the underserved in Austin, TX. A graduate in American Studies from the University of Texas at Dallas, Kelsey resides in Nashville, TN with her husband and daughter.